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Australia Wide Delivery

Delivery Australia Wide

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We hold stock on-site

We hold stock on-site!

Orders can be despatched on the same day

100% Satisfaction

100% Satisfaction

Guaranteed! View more

FCM Sales 7 Guarantees

We want you to be able to shop with ease, so FCM Sales & Promotion has made an important commitment to always provide its customers with the highest standards of customer service.

Seven guarantees, which include every part of our business, make up the FCM Sales & Promotion Charter. All of these guarantees come together to create a first class customer experience every time. That’s our promise to you.

Guarantee 1 – Accessibility

Whatever your choice of communication, we will be available to answer your enquiry every time. Our toll free 1300 number will be answered every business day with the exception of statutory holidays and specified closures posted on our website. Email messages or faxes will be acknowledged and/or responded to within 24 hours. Website orders will receive an acknowledgement email within 2 hours of receiving.

Guarantee 2 – Secure Payment Options

Guarantee 2 – Secure Payment Options

We will provide secure and easy payment options for our customers including Visa, Mastercard, PayPal, and EFT options. Your payment details will never be forwarded to a third party.

Guarantee 3 – Delivery and Tracking Service

All orders paid in full and received prior to 3pm will be dispatched by the next business day, with the exception of items that are out of stock. Arrival of deliveries depends upon the address location. We will advise you by email when your order has been dispatched and provide a tracking number should you need to track progress on your delivery.

Guarantee 4 – Damaged or Faulty Items

FCM Sales & Promotion prides itself in providing quality products, however, in the event where the product upon delivery is found to be damaged, we will either replace the item/s or give you a credit. All you have to do is tell us by phone or email within 3 Days of the product arrival.

Guarantee 5 – FCM 7 Day Money Back Guarantee on All Purchases

If you are not happy with your purchase for whatever reason, tell us within 7 Days and return the goods in original condition within 14 Days and we will refund the full cost of your product. Unfortunately freight costs for return delivery are not refundable by us, however if you have made your purchase using Pay Pal you may wish to take advantage of their return Shipping service which enables you to claim a refund on shipping.  See their website for full conditions.

Guarantee 6 – Product Updates and Pre-order service

We will provide promotional offers and product news to subscribers to our newsletter and always provide an opportunity for customers to pre-order before new stock arrives. We will contact the customer by phone or email to advise when their order is in stock.

Guarantee 7 – Samples

We understand sometimes you need to touch and see a product, we will happily supply individual one offs with our normal return policy applying if you decide the product is not what you are after.